Preguntas frecuentes

Here are answers to the most commonly asked questions about our custom printed canopy tents, artwork and design process, ordering and shipping, discounts, care and maintenance, payment methods, and warranty.

Preguntas frecuentes

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Preguntas frecuentes

Combine el texto con una imagen para centrarse en el producto, la colección o la publicación de blog que haya elegido. Agregue detalles sobre disponibilidad, estilo o incluso proporcione una reseña.

Preguntas frecuentes

Combine el texto con una imagen para centrarse en el producto, la colección o la publicación de blog que haya elegido. Agregue detalles sobre disponibilidad, estilo o incluso proporcione una reseña.

Preguntas frecuentes

Combine el texto con una imagen para centrarse en el producto, la colección o la publicación de blog que haya elegido. Agregue detalles sobre disponibilidad, estilo o incluso proporcione una reseña.

How do I submit my artwork for printing?

You can submit your artwork via email, Dropbox, Google Drive, or www.wetransfer.

What file formats do you accept for artwork?

To achieve the best print quality, we require AI, EPS, PDF, SVG for artwork such as logos and backgrounds. Images must be high-resolution PNG/JPG (300 DPI or higher)

Will I receive a proof before production?

Yes! We provide a free digital proof for your approval before printing begins. We only proceed with production once you confirm the design.

Can you help with design if I provide my artwork?

Absolutely! We offer complimentary design assistance, ensuring your canopy looks exactly how you envision it.

Do you ship internationally?

Yes! We ship both domestically and internationally.

Do you offer bulk order discounts?

Yes! We provide discounted pricing for bulk orders - please contact us for a custom quote.

Are there any promotions available?

We frequently run special promotions and limited-time discounts. Make sure to check active offers in the announcement bar and sign up for our newsletter to stay updated!

How do I clean my custom canopy tent?

Use mild soap, water, and a soft brush to clean your canopy. Avoid harsh chemicals or pressure washing.

How should I store my canopy tent when not in use?

Store your canopy in a dry, cool place and avoid prolonged exposure to direct sunlight when not in use.

Can my canopy withstand strong winds?

Our canopies are designed for outdoor durability, but for high winds, we recommend using weights or securing the tent with stakes and tie-downs.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal and all other major credit cards.

Is my payment secure?

Absolutely! We use secure payment processing systems to protect your information.

Do you offer a warranty on your canopy tents?

Yes! Our products include a comprehensive warranty that provides coverage for manufacturing defects and ensures you receive a high-quality product. Please refer to product details for specific warranty information.

Do you provide replacement parts?

Yes! We offer replacement frames, tops, sidewalls, and accessories so you can extend the life of your canopy.

Are your custom event tents easy to set up?

Yes! Our custom event tents are designed for quick and hassle-free setup. They feature a pop-up frame system that allows for tool-free assembly in just minutes. One or two people can easily set up the tent by expanding the frame, securing the canopy top, and anchoring it with stakes or weights.

For added convenience, we also provide setup instructions with all tents.

Can I customize the design of my tents beyond just adding a logo?

Absolutely! Our custom event tents offer full customization beyond just logos. You can personalize:

Colors & Patterns – Match your brand colors or create a unique design.
Full-Print Graphics – Print custom images, slogans, or high-resolution artwork on all sides.
Sidewalls & Accessories – Add half or full sidewalls, banners, or flags for extra branding.
Tent Size & Shape – Choose from various sizes and styles, including dome, inflatable, or pop-up canopies.

Our in-house design team can assist in bringing your vision to life with a fully branded, eye-catching tent!

Do you offer accessories for tents?

Yes! We offer a wide range of tent accessories to enhance functionality, branding, and durability, including:

Full and Half Sidewalls – Half or full walls for added privacy, weather protection, and branding.
Weight Bags & Stakes – Secure your tent in windy conditions with weighted sandbags or ground stakes.
Custom Banners & Flags – Add promotional banners, feather flags, or pop-up signs for extra visibility.
Counters & Tables – Branded folding tables or counters for product displays and engagement.
Table Covers – Fully customizable, printed table covers for a polished and professional booth setup.
Carrying Cases & Roller Bags – Protect and transport your tent easily with a heavy-duty storage bag.

If you need specific accessories, let us know - we’ll help customize your setup!

Are your custom canopies suitable for outdoor use?

Yes! Our custom canopies are designed for durability in outdoor environments. They are made from high-quality, weather-resistant materials to withstand various conditions, including:

Water-Resistant Fabric – 600D polyester canopy with a waterproof coating to keep you dry.
UV Protection – Blocks harmful UV rays to prevent fading and ensure long-lasting vibrancy.
Wind-Resistant Frames – Sturdy aluminum or steel frames provide stability in windy conditions.
Reinforced Seams & Stitching – Ensures extra durability for frequent outdoor use.

For added security, we recommend using weight bags, stakes, or tie-downs in windy conditions. Our branded canopies are perfect for trade shows, festivals, markets, and outdoor events!

Are your pop-up tents suitable for team events?

Absolutely! Our custom pop-up tents are perfect for team events, providing shade, shelter, and brand visibility for sports teams, corporate gatherings, and outdoor activities.

Fully Customizable – Add team logos, colors, and graphics for a professional look.
Easy Setup & Portability – Lightweight, pop-up design allows for quick assembly and transport.
Weather-Resistant – Made with UV-protected, water-resistant fabric to withstand various outdoor conditions.
Versatile Use – Ideal for sports tournaments, corporate team-building events, charity runs, and community gatherings.
Accessory Options – Add sidewalls, banners, flags, and table covers for a complete branded setup.

Whether for game-day sidelines, registration booths, or VIP areas, our pop-up tents help your team stand out and stay protected!

Can I order a custom 10x10 pop-up tent with sidewalls?

Yes! Our custom 10x10 pop-up tents can be fully customized with full or half sidewalls for added branding, privacy, and weather protection. Made from durable, weather-resistant materials, they are easy to set up and perfect for events, trade shows, and outdoor promotions. Let us know your design needs, and we’ll create the perfect setup for you.

How durable are your custom printed tents in high wind conditions?

Our custom printed tents are designed for outdoor durability and can withstand moderate wind conditions when properly secured. The heavy-duty aluminum or steel frames provide stability, while the reinforced canopy fabric resists tearing. For high-wind areas, we recommend using weight bags, stakes, or tie-downs to keep the tent secure. In extreme weather, it's best to take precautions or temporarily take down the tent to prevent damage.

What are the benefits of choosing a custom inflatable tent?

Custom inflatable tents offer a modern, eye-catching design that sets your brand apart. They are lightweight, easy to set up, and require minimal effort compared to traditional frame tents. The durable, weather-resistant material ensures longevity, while the air-sealed structure provides stability without constant inflation. Perfect for trade shows, festivals, and outdoor promotions, inflatable tents deliver maximum visibility, portability, and a sleek, professional look.

Other questions?

If you have any additional questions, please contact us and we'll get back to you as soon as possible.